Processing times can vary, we aim to ship orders within 3 business days. As soon as your order ships, we’ll email you tracking information so you can follow it every step of the way.

Tracking updates can take 24 to 48 hours to appear after the label is created. If it still hasn't been updated after that, contact us with your order number and we’ll help you look into it.

No. All orders are final once placed and cannot be canceled. Please double-check your items, size, and shipping address before completing checkout.

Because orders cannot be canceled, changes are not possible once an order is placed. If you notice an issue, contact us immediately with your order number and we’ll do our best to help, but changes are not guaranteed.

We ship to many locations. If your country is available, you’ll be able to select shipping at checkout.

Customers are responsible for any import fees, duties, and taxes required by their country. These charges are set by your local customs authority and are not controlled by Send Location.

Send Location does not offer refunds. Approved returns within the UAE are eligible for exchange or store credit only.

Customers in the UAE can initiate an exchange or store credit request by contacting us through our contact form within 3 days of delivery. Alternatively, UAE customers can visit us in-store within 3 days of delivery.

Please include the following information through the contact form:

• Full name
• Phone number
• Email address
• Order number
• The exact item you are returning
• The reason for your return
• The item and size you would like in exchange, or request for store credit

If there is a price difference between the returned item and the new item:

• Any additional cost will be charged to the original payment method
• Any difference owed to the customer will be issued as store credit

Requests missing required information may be delayed or denied.

Eligible items must:

• Be unworn and unused
• Be in original condition
• Have the Send Location authentication tag attached

Items that do not meet these conditions will not be accepted.

If the Send Location authentication tag is removed or missing, the item becomes final sale and is not eligible for exchange or store credit.

Customers are responsible for all return shipping costs. Send Location does not cover return shipping. All returns must be shipped using a service that provides tracking. Send Location is not responsible for items lost or delayed in transit.

Alternatively, UAE customers can visit us in-store within 3 days of delivery to process an exchange or receive store credit.

Each order is eligible for one exchange only. After an exchange is completed, the order becomes final sale.

You must contact us within 3 days of the delivery date, based on the carrier’s tracking information.

Please contact us as soon as possible through our Contact Form with your order number and clear photos of the issue. We will review and assist accordingly.

Yes. All items sold by Send Location are brand new.

The Send Location tag is part of our quality control and authentication process. It must remain attached for the item to be eligible for an exchange.

Yes. After checkout, we will send an order confirmation to the email address you entered.

In-store pickup is available for eligible orders placed through our website.

Identity Verification

All in-store pickup orders may only be collected by the named purchaser shown on the order.

To collect an order, the purchaser must present:

• The order confirmation (digital or printed), and
  
• A valid physical Emirates ID or passport that exactly matches the name on the order.
  

Digital copies, photographs, or screenshots of identification will not be accepted.

Third-Party Pickup

Third-party pickup is not permitted under any circumstances. Orders will not be released to friends, family members, couriers, drivers, or any other individuals not named on the order.

No Exceptions

For security, fraud prevention, and customer protection:

• Orders will not be released based on order number, email access, WhatsApp messages, or verbal authorization alone.
  
• Identification requirements cannot be waived or modified at the time of pickup.
  
• Authorization cannot be transferred or changed after the order has been placed.
  

Additional Verification

We reserve the right to conduct additional verification or refuse release of an order if identification cannot be satisfactorily verified or if fraud is suspected.

Uncollected Orders

Orders not collected within the stated pickup window may be cancelled at our discretion and handled in accordance with our refund policy.

Acknowledgment

By selecting in-store pickup at checkout, you acknowledge and agree to comply with this policy.